Making travel exeperiences special

Frequently Asked Questions

What is the working environment like at the head office in Luton?

It’s a spacious open-plan office, with a glass atrium making it light and airy, and we have a business-casual dress code. There is ample parking with security, and a complementary bus service from the train station throughout the day. There are break-out rooms with recreational facilities, including TV, table football and a dartboard, not to mention a library exclusively for employees. The nearby gym is very popular and has a fitness suite, which is fully equipped and hosts daily classes. We have great green credentials too – recycling points, no bins near desks, movement activated lights – and we are committed to energy saving initiatives.

How accessible is the office? How do I get there?

Situated just ten minutes from Luton town centre, with excellent road and rail links, there is a complementary bus service from the train station throughout the day.

How many people work for TUI UK & Ireland? And how many are based in the Luton office?

There is a team of 19,000 people across TUI UK & Ireland with around 750–800 based in the Luton head office.

What are the benefits I will receive?

We recognise that everyone has different priorities, which is why we have such a wide range of benefits on offer to reflect individual lifestyle needs, helping you to achieve an appropriate work-life balance. As a leisure travel company, we know how important holidays are. Generous holiday concessions and discounts are therefore an important component of our benefits package. You will find out more about the benefits applicable to your specific role during the recruitment process.

What opportunities are there for career progression?

There are many exciting opportunities for you to progress your career with us. We use a competency-based performance framework and you will have regular one-to-ones with your manager to support your ongoing development. We encourage promotion by advertising vacancies internally and support people to transfer around the business in order to gain new skills and knowledge.

What training do you offer?

We believe it’s vital that people continue to learn, and we encourage the sharing of new ideas and knowledge internally. We have a dedicated in-house Learning & Development team, offering programmes and support on a range of topics. We use several delivery methods, including e-learning, workshops and one-to-one coaching. In many areas, we support our employees in gaining professional qualifications relevant to their role and internal secondments.

How does the application process work?

We ensure that all applications are dealt with in a fair, respectful and effective way at each of the four stages of the recruitment process. It’s a two-way conversation: not only are we keen to get to know you, but it’s also your opportunity to find out more about TUI UK & Ireland.

Our recruitment process consists of four stages:

  • Stage 1: The first stage is to search for a suitable vacancy and apply online. We will confirm receipt of your application by email.
  • Stage 2: A member of our Recruitment team considers your application against the role criteria. Your application will be handled professionally according to best practice and our commitment to Equal Opportunities.
  • Stage 3: If your application is successful, you will be invited to attend a competency based interview/assessment. Interviews, on average, last for approximately one hour and are held with the relevant line manager and, whenever appropriate, a member of the HR / Recruitment team.
  • Stage 4: You will be notified within five working days of your interview if you have been successful and what the next stage will be.

We wish you every success with your application. If you have any questions, please contact our Recruitment Team on 0800 169 5692 or email: recruitment.tuitravel@tuitravel.com

I have applied to Thomson/First Choice before and was unsuccessful. Can I reapply?

You can apply for any other job straight away, and after 6 months for the same job.

Employee Profiles

Tommy Lynch

Tommy Lynch

"There’s no better feeling than seeing customers enjoying themselves on holidays we’ve created." Read more »

Tommy Lynch

Ian Chapman

"I’m now responsible for over 4.6 million holidaymakers and a team of 3,000 overseas employees." Read more »